Privacy Policy

Privacy Policy

Introduction

Welcome to https://flooded-carpet-water-removal-norfolk-va.ecojohns.com! We are dedicated to protecting your privacy and ensuring that your personal data is handled with the utmost care. This comprehensive Privacy Policy outlines our practices regarding the collection, use, and disclosure of information from our website visitors and users.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website at https://flooded-carpet-water-removal-norfolk-va.ecojohns.com.
  2. Any mobile applications or services associated with our brand.
  3. Online forms and surveys we may use for customer feedback and support.
  4. All content, features, and services available on our platform.

Please note that this policy does not extend to external links or third-party platforms accessed from our website. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy guides how we interact with users in the following scenarios:

  1. As an authorized user: If you create an account on our platform, we process your data to provide personalized services and ensure secure access.
  2. Website visitors: When you visit our websites, we may collect information about your browsing behavior, preferences, and device details for optimization and analytics purposes.
  3. Communications: We may contact you via email, phone, or SMS for transactional purposes, customer support, marketing (with your consent), or to provide updates about our services.

Personal Data Collection

We collect various types of personal data to enhance your experience and improve our services:

  1. Account Information: This includes usernames, passwords, and account settings preferences.
  2. Payment Details: We securely store payment information for seamless transactions, including credit/debit card numbers (partially or fully), expiration dates, and CVV codes.
  3. Financial Data: We may collect financial records to process payments, prevent fraud, and comply with legal requirements.
  4. Purchase History: Your past purchases, order details, and product preferences are used to personalize your shopping experience.
  5. Mobile Device Identifiers: We may access unique device identifiers to provide location-based services and tailor content.
  6. Location Data: When you interact with our location-enabled services, we collect real-time data to deliver accurate results.
  7. Feedback and Reviews: Your comments, reviews, and ratings help us improve our products and services.
  8. Social Media Information: If you choose to connect your social media accounts, we may access basic profile information for personalized content delivery.
  9. Product Interaction: We track product views, clicks, and purchases to analyze user behavior and preferences.

Cookies and Tracking Technologies

We employ cookies and similar tracking technologies to enhance user experience:

  1. Strictly Necessary Cookies: These are essential for website functionality and security, allowing us to maintain sessions and provide secure access.
  2. Preference Cookies: We use these cookies to remember your preferences, language settings, and ad choices.
  3. Analytics Cookies: They help us analyze user behavior, gather analytics data, and improve our services.

Users can manage non-essential cookies through our Cookie Manager, allowing them to customize their tracking preferences.

Data Retention and Deletion

We adhere to strict data retention policies:

  1. We retain personal data for as long as necessary for the purposes collected, which may include fulfilling orders, providing customer support, or complying with legal obligations.
  2. Once the data is no longer required, we delete or anonymize it to prevent unauthorized access or use.

Security Measures

We prioritize the protection of your personal data:

  1. We implement robust security protocols and encryption methods to safeguard data during transmission and storage.
  2. Our third-party processors adhere to strict security standards to maintain data integrity and confidentiality.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old:

  1. We do not intentionally collect or solicit personal information from minors.
  2. If we learn that a child has provided us with personal details, we take steps to delete this information and discontinue any services offered to them.

Your Rights

Depending on your location, you have certain rights regarding your personal data:

  1. Access: You can request access to the personal data we hold about you.
  2. Rectification: If your data is inaccurate or incomplete, you can ask for corrections.
  3. Erasure (Right to be Forgotten): In some jurisdictions, you can request the deletion of your data.
  4. Restriction: You may limit our processing of your data under certain circumstances.
  5. Data Portability: We can provide your data in a structured format for use with another service.
  6. Objection: You have the right to object to the processing of your data for specific purposes.
  7. Non-Discrimination: You cannot be discriminated against for exercising your data protection rights.
  8. Appeals and Complaints: You can file complaints or appeals regarding our handling of your personal data with our privacy team.

Changes to Privacy Policy

We reserve the right to update this policy:

  1. Any modifications will be posted on our website, and we encourage you to review it periodically.
  2. Substantial changes will be accompanied by clear notices on our homepage or through direct communication.

Contact Information

For any privacy-related inquiries, feedback, or requests:

We value your trust in our commitment to privacy and data protection. By using our services, you acknowledge the practices outlined in this Privacy Policy.